Alerts

Alerts enhance your retail security by automatically flagging suspicious activity, helping you mitigate high-risk returns through customisable rules, alerts, and seamless integration with customer data.

Identify high-risk patterns such as returns across different stores, multiple returns within a short timeframe, or frequent returns over a set period.

Subscription

• In the Shopify Admin, navigate to Apps > DotRetail

• You will be prompted to subscribe. Subscribe to DotRetail to gain access to the full suite of functions:

  DotRetail - $199 USD per month

• Approve the charge

• Go to the Subscriptions section and check that you can see DotRetail

Alerts

• In the Shopify Admin, navigate to Apps > DotRetail > Alerts

• Click Add New Alert

• Name your Alert.

• Assign a source to your Alert. This can be either a ‘Customer Tag’ or based on ‘Order History’

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Creating Alerts based on Customer Tag

• Once you have assigned your source as Customer Tag. Assign the Alert an associated risk level

• Input the tag that you have applied to your customer profile that you intend to set off the Alert at POS.

• Save your changes

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Creating Alerts based on Order History

• Once you have assigned your source as Order History. Assign the Alert an associated risk level.

• Select the Rule that you would like to base the alert from.

Your choices are:

1. X orders refunded in the last X days

2. Refunded at other locations

• For 1. X orders refunded in the last X days input your amount of orders and days you want to trigger the alert.

• For 2. Refunded at other locations input the amount of orders and days you want to trigger the alert.

• Save your changes

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Managing your Alerts

• All of your custom alerts will now sit on the landing page of DotRetail > Alerts

• Here you can select to Delete your alerts.

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Using Alerts at POS

• Install DotRetailapp Alertsextension on your POS. From the POS home screen: Add Tile > DotRetail > Alerts

• Once installed, when a customer is added to cart at Shopify POS, if they meet any requirements set in your Alerts app the Alerts Extension will automatically pop-up showing your staff that they have set off an Alert.

• Here you can Acceptthe alert to proceed with the transaction or Remove Customerto deny them service.